Safeguarding — cases & escalation

🔒 Konfidentiellt · deny-by-default Förebyggande arbete →

The safeguarding officer's confidential case hub: incident reports (abuse, bullying, neglect), escalation in strict order club → federation → authority, complaint deadlines and a non-repudiable read log. Only roles with privacy.safeguarding.read see this surface.

Active cases

SLA-brott

New reports

Awaiting acknowledgement

Escalated to authority

4 d

Median till utredningsstart

Mode:

Access denied — your role lacks privacy.safeguarding.read. The attempt has been logged in the audit chain.

Active safeguarding cases (F17.01.06 · F17.06.07)

AllcriticalhighmediumlowNot assignedSLA-brott

ID	Case	Severity	Konfidentialitet	Ombud	Step	SLA
SC-2041	Harassment · youth training	critical	`highly_restricted`	Maria Ek	Utredning	Acknowledgement overdue	open →
SC-2039	Otrygg vuxen kring barn	high	`restricted`	Maria Ek	Acknowledged	Utredningsstart om 1 d	open →
SC-2038	Bullying between players	medium	`standard`	Karl Lindberg	Action	—	open →
SC-2035	Diskriminering	low	`standard`	— not assigned —	Mottagen	Needs an officer	open →
SC-2031	Neglect at a camp	high	`restricted`	Sofia Åberg	Feedback	Done by 14 Aug	open →

Case detail · SC-2041 (all tabs stacked)

Severity: critical 🔒 highly_restricted Under utredning

Case ID

SC-2041

Category

Harassment / bullying (against a minor)

Severity

critical — can be raised/lowered by the officer, the change is logged

Konfidentialitet

highly_restricted — field masking active

Tilldelat ombud

Maria Ek (federation officer)

Involves a minor

Yes — special protection (children's data)

Channel

Public anonymous report · token SAFE-7QF3-…

SLA

Acknowledgement ✓ · investigation started ✓ · feedback by 30 Sep

Inblandade — field-masked per confidentiality level

Roll	Person	Level	Not
Minor (affected)	████ ████ (14 years)	`highly_restricted`	Name masked — requires privacy.safeguarding.read
Reported adult	████ ████ (coach)	`restricted`	Background check: valid · safeguarding training: valid
Witness (reporter)	████	`highly_restricted`	Anonymous — token only, no identity stored

Tidslinje (append-only)

2 jul 09:02

Report received (public channel, anonymous) · system

2 jul 09:14

Acknowledgement sent to the reporter · Maria Ek (ombud)

2 jul 10:30

Severity satt: critical · konfidentialitet: highly_restricted · Maria Ek (ombud)

3 jul 08:30

Follow-up question to the reporter in the two-way thread · Maria Ek (ombud)

5 jul 14:00

Investigation started · Maria Ek (ombud)

Eskalering — strict order club → federation → authority (F17.01.07)

Club (Nordviks BK)

Done

Klubbombud informerat 2 jul

Federation (Bouledistrikt Väst → SBF)

In progress

Federation officer assigned, investigation ongoing

Authority

Not yet

Requires a decision — police/social services on suspicion of a crime

⚠ Next step Authority is locked until the federation investigation has decided. On suspicion of a crime against a child: escalate to police/social services — the decision is audit-logged irrevocably.

Messages — two-way thread with the (anonymous) reporter

The reporter (anonymous) 3 jul

It happened at youth training on Tuesday. I still want to stay anonymous.

Maria Ek (ombud) 3 jul

Understood — your identity is protected. Do you know if more children were present?

Actions & decisions

Source * A public report prefills from the token Reference token (if reported) Links the case to the reporter's anonymous thread Category * Involves a minor? * Yes raises the default severity and activates special protection Severity * Sets the SLA clocks' length Confidentiality level * Governs field masking and the read circle Tilldela ombud Starting level for escalation Escalation then follows a strict order upward

Sammanfattning * Short, factual description. Free text is stored encrypted.

Complaints process — defined deadlines (F17.01.10)

Step	Frist	Regel	Efterlevnad
Receipt & acknowledgement	48 hours (complaints) / 7 days (whistleblowing)	Automatic clock from registration	Met in 92% of cases
Utredningsstart	5 working days · immediately at critical	An officer is assigned at this point at the latest	Met in 88% of cases
Interim decision (protective measure)	Without delay when children are at risk	E.g. temporary suspension of a coach	Always logged with a justification
Feedback to the reporter	3 months	Via the anonymous two-way thread or directly	1 case approaching its deadline
Closure with outcome	Decision + justification + any further instance	The outcome is always documented	—

Read log — non-repudiable audit chain: every access (even denied) is logged (F17.01.11)

Time	Actor	Action	Objekt	Kedja
5 jul 14:22	Maria Ek (federation officer)	`read`	`safeguarding_case`	🔗 ok
5 jul 14:22	Maria Ek (federation officer)	`read`	`involved_person (maskerad)`	🔗 ok
3 jul 08:31	Karl Lindberg (distriktsombud)	`read`	`safeguarding_case`	🔗 ok
2 jul 10:31	admin (nekad)	`denied`	`safeguarding_case — saknar capability`	🔗 ok

Safeguarding data is the most sensitive on the platform: deny-by-default, field masking per confidentiality level, WORM-sealed hash-chained read log with no UPDATE endpoint. Public reports are received via Report a concern on the web.