← Surveys
Member satisfaction 2026
In-app + Email · closes 31 Jul 2026 · snapshot computed 10:42 (sweep every 15 min) · surveys:analytics
OverviewPer questionStatistikSegment (k=5)KvalitetDistributionCross-tenant
312
Responses (submitted)
41
Started (partial)
88%
Completion rate
3:52
Median time
+34
NPS
~1 400
Audience
22%
Svarsfrekvens
3
Suppr. celler
Question 1 · NPS — promoters / passives / detractors
+34
NPS = %Promotorer − %Detraktorer
52% Promotorer (9–10)
30% Passiva (7–8)
18% Detraktorer (0–6)
Question 2 · Matrix — satisfaction (top-2-box + mean + distribution 1 → 5)
| Punkt | Top-2-box | Medel | Distribution (1 → 5) |
|---|---|---|---|
| Competition offering | 72% | 3,9 | |
| Training opportunities | 54% | 3,4 | |
| Kommunikation | 41% | 3,1 | |
| Venues | 63% | 3,7 | |
| Domarinsats | 68% | 3,8 | |
Question 4 · Ranking — preference aggregate (Borda count)
1. Ungdomssatsning 812 Borda-p
2. More competitions 745 Borda-p
3. Better venues 601 Borda-p
4. Education 418 Borda-p
Borda: 1st place of 4 gives 3 points, 2nd gives 2 etc. — aggregates preference order without a majority steamrolling minorities.
Question 5 · Free text — clusters (TF-IDF + k-means) + word frequency · never per individual
Kommunikation & info38 responses
Nyhetsbrev, hemsida, snabbare besked · toppord: "information", "hemsidan", "sent"
More competitions29 responses
Regional leagues, youth cups · top words: "competition", "league", "nearby"
Fees17 responses
Licence cost, travel cost · top words: "fee", "cost", "travel"
Descriptive statistics per numeric question
| Question | n | Medel | Median | Stdav | 95% KI |
|---|---|---|---|---|---|
| Question 1 · NPS (0–10) | 312 | 7,8 | 8 | 2,1 | 7,6 – 8,0 |
| Question 2a · Competition offering (1–5) | 308 | 3,9 | 4 | 1,0 | 3,8 – 4,0 |
| Question 2b · Training opportunities (1–5) | 308 | 3,4 | 3 | 1,2 | 3,3 – 3,5 |
| Question 2c · Communication (1–5) | 305 | 3,1 | 3 | 1,2 | 3,0 – 3,2 |
Correlation matrix — numeric questions
Pearson Spearman
| NPS | Competition offering | Training | Kommunikation | |
|---|---|---|---|---|
| NPS | 1,00 | 0,62 | 0,41 | 0,55 |
| Competition offering | 0,62 | 1,00 | 0,38 | 0,29 |
| Training | 0,41 | 0,38 | 1,00 | 0,31 |
| Kommunikation | 0,55 | 0,29 | 0,31 | 1,00 |
Kategorisk association — Cramérs V + chi²-oberoendetest
| Variabelpar | Cramérs V | Chi²-test | Tolkning |
|---|---|---|---|
| Satsningsval × Region | 0,21 | χ² = 18,4 · df 12 · p = 0,10 | Weak correlation |
| Satsningsval × Licenstyp | 0,34 | χ² = 41,2 · df 9 · p < 0,001 | Moderate · significant |
| Priority choice × Age range | 0,45 | χ² = 66,8 · df 9 · p < 0,001 | Starkt · signifikant |
Segments · satisfaction (top-2-box) per gender × region
Pivot on: age · gender · region · licence type · discipline — k-anonymity n=5
| Skåne | Göteborg | Stockholm | Norrland | Gotland | |
|---|---|---|---|---|---|
| Female | 71% | 64% | 69% | 58% | <5 |
| Man | 66% | 61% | 65% | 60% | 62% |
| Other/not stated | <5 | <5 | <5 | <5 | <5 |
3 celler suppr. (<5): "the only female player on Gotland" cannot be re-identified. Marginal totals are recomputed without suppressed cells. For cross-tenant aggregation, suppression is applied igen after merging.
Query builder — ad hoc analysis with crosstab
k-anonymity is applied to every result cell — the query builder can never bypass the suppression.
Kvalitetskontroll & drop-off
Quality flags per response (shown, not auto-excluded)
Straight-lining (identical Likert values)7
Speed outlier (faster than 10% of median time)3
Incomplete (partially saved)41
Filtrera analysen:
Drop-off analysis (last answered question)
Question 1 · NPS2%
Question 2 · Matrix9% ← biggest drop
Question 3 · Multiple choice1%
Question 4 · Ranking3%
Invitation tracking — per person × channel (attributed survey)
Pseudonymous/anonymous surveys show only aggregates per channel
| Member | Channel | Skickad | Leverans | Opened | Responses | Action |
|---|---|---|---|---|---|---|
| Maja Lindqvist | In-app | 2 jul 09:00 | Levererad | Opened | Completed | |
| Omar Ali | E-post | 2 jul 09:00 | Levererad | Opened | Started (autosaved) | Reminded 5 Jul |
| Sven Berg | E-post | 2 jul 09:00 | Bounced (hard) | — | — | Channel switch suggested: in-app |
| Lisa Nord | In-app | 2 jul 09:00 | Levererad | Not opened | — | Reminded 5 Jul |
| Kari Vik | SMS | 2 jul 09:01 | Levererad | Opened | Not started |
Cross-tenant analytics — aggregates per receiving tenant (only surveys we own)
| Tenant (medlemsnation) | Status (opt-in) | Responses (aggregate) | NPS | |
|---|---|---|---|---|
| 🇸🇪 Svenska Bouleförbundet | Accepterad · publicerad | 312 responses | +34 | ↻ remind |
| 🇫🇷 Fédération Française | Accepterad · publicerad | 1,204 responses | +12 | ↻ remind |
| 🇮🇹 FIB (Italien) | Awaiting response | — | — | ↻ remind |
| 🇧🇪 FBFP (Belgien) | Accepted · local draft | 0 responses | — | ↻ remind |
Dataisolation: The responses are stored in the mottagande the tenant's database — the origin sees only aggregated analytics, never raw data. k-anonymity (n=5) is applied igen after cross-tenant merging.
Export — CSV · XLSX · JSON
The privacy mode governs: aggregated export allowed. Raw-data export blockerad for this survey (pseudonymous) — requires attributed mode +
surveys:export.Computing analysis snapshot…
No responses yet — the analysis fills up when the first response is submitted. (empty state)
Textanalysen misslyckades (sidecar-timeout). (error state · queued for re-run)